While before you ask me are they both the same or different? Let me first give you a short description of both of them before progressing.

“Augmented Reality (AR) is something that creates a connection between the virtual and real world. It brings on the element of the digital world to the real-time view.” 

Say for example the Google Lens. When you open Google lens and your camera scan the outside location and you would start witnessing signs over the places like say for example a cafe, a restaurant, a mall, etc when you see through the lens. However, in actual no, such signs would be there when you see through naked eyes. A similar example of AR is the popular game Pokemon Go.

Virtual Reality (VR) is a different experience. It cuts you out of the real world and takes you to a virtual environment where you feel the part of it. An example of it is Virtual Gaming which is popular these days. You wear a VR headset and then you are mentally and consciously completely into the digital world while being in the real one physically. 

To utilize the VR technology you not only need a VR headgear but also few VR application developments as well so that the app can act as a connection between the device and its controls.

Now, since you have got the idea about the two technologies we would now come to the core of our discussions here. That is how these two technologies can help in the MedTech domain especially for customer field service staff. Let’s get started with this:

Training     

Training is a very important part of any job. To make the new entrants understand the things in an easy to go away so that they can grasp it and retain for long you need interactive ways.

And what better then VR and AR to give them that real feel. For field customer service staff we can use VR effectively to create a virtual set up of on-site customer support where they can feel how it can be when they go to resolve the customer’s query. This also induces a practical based approach to training that would come in handy later on.

Remote Assistance And Monitoring  

 Probably one of the best benefits of AR/VR technology is that field executives can remotely monitor the products and can provide assistance to the user in case of the failure.

Say for example a user is experiencing some issues with the ECG machine than with an AR/VR powered app the user can connect with the field executive allowing the first-hand assessment of the issue remotely. Thus, the executive can resolve the issue (if possible) without visit only saving time for those where he has to go and the AR/VR interface is providing initial assessment only.

Guidance To The Users

Visual guidance is another benefit of the use of AR/VR for the field executives. Many times field executives have to reach the users that are based on remote locations. This can take time. And for users, this can be a problem until the executive comes and checks the device.

Here an AR/VR interface can bridge that gap as the executive can provide guidance to the user based on his assessment of the problem that can help in an instant or at least a quick solution to the problem.  

Analysis

Analysis of the data collected from the field movement is an important part of this domain. With an AR/VR technology executive, the companies can get a better and holistic understanding of the collected data.

“Say for example the picking of trends and patterns in the data which becomes simple and almost instant with AR/VR rather them being a hectic task with manual effort.” 

Efficiency And Ease Of Procedures

With enhanced training, quick customer/user support, and ease of data assessment one thing is for sure that the efficiency of the workforce is enhanced with the help of AR/VR. Not only these but the technology helps the field executives like the technician to get through the procedures and references on the go. 

Say for example a technician is repairing a device on the client’s site and he feels that to resolve the issue he needs a bit of reference from the standard manual. Now 9 out of 10 times getting access to that would not be possible if he is not carrying that manual. That’s where AR/VR changes the game.

With AR/VR support the technician gets a quick reference by accessing the manual or by going through the real-time animated solution for the issue he was looking to get the reference for on the go.

Happy Customers

 By helping the field executive in the face of efficiency enhancement and delivering quick support to the customers the two technologies help you build a happy customer base.

And once you are able to create that base of happy and satisfied customers then they not only act as the testimony of the quality of your service but also become a word of mouth promoters of your business.

Also Read, VR Apps Expectations vs Reality

The post 6 Ways AR /VR Can Improve MedTech Customer Field Service appeared first on AiiotTalk - Artificial Intelligence | Robotics | Technology.

Augmented reality has not yet been easy to adapt to the consumer since it began to become popular among society. It is a technology that allows you to visualize part of the real world through a technological device that adds visual information. However, despite the understanding of its use among users, until today, this technology has not fully penetrated society, which is still reluctant to buy devices with these characteristics.

“However, the next technological innovations that are waiting for us in 2021 indicate that this situation can be reversed and that finally, augmented reality may find its place in the market.”

Backed by ambitious mobile phone operators, augmented reality hardware will soon be available in stores with new smartphones and in an even more integrated way. Also, consumer virtual reality software will continue to evolve. Companies will continue to work to unlock augmented reality from physical connections to phones and computers, moving to use Wi-Fi and connections to phones using 5G technology.

Below, we point out some of the most excellent news that virtual reality will bring us in the coming year 2021, and that will be incorporated into the market. There are many companies present in the market now like such CGTrader which offers 3D product visualization services. You can benefit a lot with these services and these technologies in the future

Nreal Virtual Reality Glasses

Leading tech experts predict that in about a decade, people will access augmented reality functionality through lightweight glasses rather than through mobile phone screens. That is why some companies are already working on this aspect for next year.

This is the case of the Nreal company, which has created the first mixed reality glasses with a “comfortable and light” design. Called Nreal Light, the glasses use multiple spatial tracking cameras and 1080p screens to increase the real world’s vision with digital content. The company has already made agreements with other companies such as China Unicom, Deutsche Telekom, and KDDI in Japan to start distributing the glasses from next year.

Until now, Nreal’s glasses have the opportunity to offer users an approach to augmented reality technology faster than any other device created to date. It is unknown if any other company will act as a direct competitor to Nreal, but Qualcomm’s XR Viewer program has already left several clues that Nreal will not be the only compatible Android provider, although this data will not be fully known until CES in January.

“Facebook also suggested that it is working on a consumer augmented reality handheld device, although it won’t be available for a few years. On the other hand, Apple’s plans remain ambiguous in this regard.”

Augmented Reality Software For Consumers

After the launch of Pokémon Go, a three-million-dollar grant, the game remains the biggest success story in the virtual reality industry. The same is being achieved by other applications that integrate virtual reality into their services, as is the case, for example, with Snapchat or Instagram filters. P MALL applications that are making a big step towards the actual future of this technology.

That is why, throughout 2021 we will see many applications for portable devices such as Neal glasses or numerous applications that integrate augmented reality, from which it can be accessed through smartphones or tablets.

Wireless Augmented Reality: Wi-Fi and 5G technology

Some companies like Qualcomm, Apple, and other companies involved in smartphone-based augmented reality solutions will be struggling with wireless technologies that they will use instead of cables. This breakthrough will likely come throughout 2021 and 2022, as current technologies aren’t able to squeeze the entire processing out of a smartphone.

It is intended to connect this augmented reality technology wirelessly to nearby smartphones, computers, or directly to the cloud. At the moment, it is unlikely that we will see this progress throughout the next year 2021, but perhaps if we can see some premature demonstrations a little later.

Many advances are reminiscent of how augmented reality technology is still in its early stages of development and hinting that it still has a lot of evolution ahead for which we will even have to wait sometimes.

The Future of 3D Printing: 

Like how the World Wide Web democratized news, education, and entertainment, 3D printing has the potential to democratize certain goods manufacturing.

It’s not always what you thought.

You probably read the title and expected a nerdy listicle about the cool 3D printing technologies of the future — a list of 3D printed organs, human augmentation, and life-size homes squirted from a nozzle, without any doubt.

But that article is not what you might expect at first. Here we aim to explore the higher-level impact of advances in 3D printing as it relates to the distribution of manufacturing power rather than innovations at the micro-level.

“The fact is, the most critical feature of potential 3D printing is not a single method or equipment; it’s democratization.”

First, Some Background

Many people don’t know that 3D printing has occurred since the late 20th century, with stereolithography discovered by Charles “Chuck” Hull in 1984. But for years, barely anybody heard about it, since it shuttered the science behind patents. When those patents expired, 3D printing technology was accessible to more people, and the 3D printing community of consumers was born. Another modest breakthrough called the Internet was to help it expand its wings.

While certain types of 3D printing remain stable in the specialized manufacturing environment, most of it has been available to the typical user. For example, SLA also has a role in pro-grade production — for instance, Carbon3D ‘s proprietary CLIP technology is an SLA descendant — but it has also found its way into commercial machines such as Type 2.

What is that show? As for other development, over time, more and more people follow 3D printing. The traditional “adoption lifecycle” has already begun, and is now approaching the “early adopters” process of digital 3D printing.

Decoded: Democratization

As more and more people have access to technology, the power to impact 3D printing is becoming increasingly higher. Look no further than the RepRap movement: One person gained access and decided to make a repressible printer that would quickly spread thousands of accesses. Anyone can purchase Amazon’s 3D printer, a ground-breaking move for the business as a whole. That’s democratization already at work.

Also, Read VR Apps To Enhance Virtual Reality Experience

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